1. Who We Are

Elite Spa & Wellness Center is a premium spa and wellness center located in New Cairo, Egypt.

Location:
3 Towers Mall, In Front of Al Rehab Gate 20, 1st Settlement, New Cairo

Contact Information:
Phone / WhatsApp: 01040456575
Phone / WhatsApp: 01040356058
Email: info@elitespa-wellness.com


2. Information We May Collect

We may collect personal information that you voluntarily provide when you contact us, request information, book a session, subscribe to updates, or interact with our website.

This may include:

  • Full name
  • Phone number
  • Email address
  • Preferred service or treatment
  • Preferred booking date and time
  • Messages or inquiries sent through the website, WhatsApp, phone, or social media
  • Basic website usage information, such as pages visited and interaction with our website

We do not intentionally collect sensitive personal information unless it is necessary to provide a requested service and is shared voluntarily by you.


3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries
  • To confirm, manage, or follow up on bookings
  • To provide information about our services, pricing, memberships, and offers
  • To improve our customer service and website experience
  • To contact you regarding your appointment or request
  • To send updates or promotional messages, only where permitted or where you have agreed to receive them
  • To maintain internal records and comply with applicable legal requirements

4. Booking and Communication

When you contact Elite Spa & Wellness Center through our website, phone, WhatsApp, email, or social media pages, we may use the information you provide to respond to your request and manage your booking.

Please make sure that any information you provide is accurate and up to date so we can serve you properly.


5. Marketing Communications

We may contact you with updates, offers, or service information if you have provided your contact details and agreed to receive such communications.

You may request to stop receiving marketing messages at any time by contacting us through phone, WhatsApp, or email.


6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, understand website performance, and analyze visitor behavior.

Cookies may help us understand:

  • Which pages are visited most often
  • How users interact with the website
  • How to improve website layout, content, and performance

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.


7. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary, including with:

  • Website hosting and technical service providers
  • Booking, communication, or customer service tools
  • Marketing or analytics service providers, where applicable
  • Legal or regulatory authorities, if required by law

Any third parties that help us operate our website or services are expected to handle your information securely and only for the purpose of providing their services to us.


8. Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, digital platform, or online communication method can be guaranteed to be completely secure. We encourage you not to share unnecessary sensitive information through online forms or public channels.


9. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including booking management, customer service, legal obligations, internal records, and legitimate business needs.

When your information is no longer needed, we will take reasonable steps to delete it or securely restrict access to it.


10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Withdraw consent for certain types of processing
  • Object to receiving marketing communications
  • Ask how your personal information is being used

To exercise any of these rights, please contact us using the details listed below.


11. External Links

Our website may include links to external websites, social media pages, booking platforms, maps, or third-party tools.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.


12. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.


13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last Updated” date.


14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Elite Spa & Wellness Center
3 Towers Mall, In Front of Al Rehab Gate 20, 1st Settlement, New Cairo

Phone / WhatsApp:
01040456575
01040356058

Email:
info@elitespa-wellness.com checked through an automated spam detection service.